Ello Group Limited is the owner of tastecard and Coffee Club (Taste Marketing Limited) and Gourmet Society (Simard Limited). Ello Group are committed to protecting and respecting your privacy and remaining compliant with The UK General Data Protection Regulation and the UK Data Protection Act 2018 (DPA), and any relevant Data Protection laws in place from time to time in the UK.
Ello Group could be acting as Data Controller, Joint Controller or Data Processor and have an appointed Data Protection Officer. Ello Group also provide services on behalf of Vue Services Limited and Vue Entertainment Limited (including Vue, and other brands owned by Vue).
This Privacy Notice was updated on 21st September 2026
For UK residents, questions, comments, and requests regarding this privacy notice are welcomed and should either be emailed to [email protected]or addressed to the Data Protection Officer, Ello Group Limited, Birkby Grange, 85 Birkby Hall Road, Birkby, Huddersfield, HD2 2XB.
If you are not a UK resident, please contact GRCI Law. We have appointed GRCI Law to act as our EU Representative. All requests, questions and comments should either be emailed to [email protected] or addressed to c/o Head of Data Privacy Manager Service for GRCI Law, IT Governance Europe, The Mill, Newton Link Road, Stagreenan, Drogheda, Co. Louth, A92 CD3D, Ireland.
2.0The type of personal information we collect & the purpose of processing
We currently collect and process the following information to enable us to provide you with information if:
If you then decide to do business with Ello Group or secure a role with Ello Group, processing will be necessary for the performance of a contract.
| Type of personal information | Purpose of processing |
| Contact information (Name, email address, postal address, phone number, Social Media profile) | Respond to queries, Recruitment, send updates, verify identity, Lead Generation, Commercial Sales activity, send packs |
| Company information | Respond to queries, Lead Generation, Commercial Sales activity |
| Equal Opportunity, Ethnic Origin & Right to Work in UK | Recruitment |
We may also collect.
| Type of information | Purpose |
| Communication information (comments, posts, feedback, email, chats, calls) | To enable us to improve services, and respond to your queries |
| Location information | To make recommendations about services in your area |
| IP Addresses (including geographical location) | For system administration, and service improvements |
| Curriculum Vitae | Recruitment |
3.0 How we get the personal information and why we have it
Most of the personal information we process is either:
Under the General Data Protection Regulation (GDPR) the lawful bases we rely on for processing this information are either:
4.0 Recipients of Personal Data
Ello Group is required to transfer the personal information provided to certain categories of third parties to meet our service obligations. These include:
All information you provide to us is stored on our secure servers.
Unfortunately, the transmission of information via the internet may not be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We may disclose your personal information to any member of our group (Ello Group Limited), which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We will not disclose your information to any of the third parties (recipients of personal data) for marketing purposes.
5.0 Details of transfers to third countries and safeguards
Ello Group may work with third parties that require them to store, access or process Personal Data in a third country, controls are in place to ensure that the level of protection is not undermined and that security controls are at a level to commensurate with the type of information being transferred.
We may also use external IT service providers, to assist us with the management of our IT systems and ensuring that our systems are secure. We do not transfer data to this organisation however they will have access to our systems to enable them to complete maintenance and IT support. We also may also provide services using SaaS platforms, which are cloud hosted applications made available to you over the internet.
Where we transfer Personal Data to third countries, we will always ensure that we have the appropriate transfer mechanisms in place. This includes Data Protection Agreements, Standard Contractual Clauses, or International Data Transfer Agreements.
6.0 How we store your personal information
We store your information securely and take all relevant technical and organisational measures required.
Ello Group retain the personal information of job applicants that do not secure a role for 12 months after receiving the information, to allow the recruitment team to identify any other roles which may be beneficial to the applicant.
Client data whereby the data is not that of a natural person is stored no longer than necessary for the task to be performed. Using our basis of legitimate Interest this is to engage with you about our products and services that we think may be of Interest to you.
For all other corporate contacts, where there has been a period of 5 years after the end of our business relationship with no interactions between us, personal information is erased and securely disposed of.
After reaching these retention periods, the personal information is erased and securely disposed of.
7.0 Your Data Protection rights
Under data protection law, you have rights with regards to how a business uses your Personal Data, these rights are not always absolute, and they may not apply in all cases, they include:
Your right of access - You have the right to ask us for copies of your Personal Data.
Your right to rectification - You have the right to ask us to rectify Personal Data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your Personal Data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your Personal Data in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of all or some of your Personal Data in certain circumstances.
Your right to object to automated decision-making including profiling – You have the right to object to decisions made with no human involvement, such as profiling, which use Personal Data to make calculated assumptions about you.
Your right to be informed is fulfilled by providing you with this Privacy Notice.
If you make a request, we have one month to respond to you. There is no fee to pay to exercise your rights in reasonable circumstances. A request may be refused based on exceptional circumstances. For more details you can refer to ICO help and guidance on your rights.
This can be done by emailing [email protected] as a UK resident, or our EU representative as relevant.
For more information on how to submit a request as a UK resident, and the information required, please see the following link from the ICO, on guidance for individuals, Your Rights, ICO. As an EU resident please refer to your own National Supervisory Authorities website.
8.0 Profiling and Automated Decision Making
We may use profiling and automated decision-making techniques to better understand your interests and tailor our communications accordingly. This may include contacting you based on information collected through your interactions with Ello Group via platforms such as LinkedIn, other social media sites, or our website.
Profiling may involve analysing your professional role, industry, or engagement with our content to determine whether our products or services may be relevant to you. Automated decision-making will never result in decisions that have a legal or similarly significant effect without human intervention.
You have the right to:
Cookies & Tracking
To enhance your experience and enable our systems to recognise your device, we use cookies and similar tracking technologies. These technologies help us:
Cookies may be set by us or by third-party providers whose services we use on our site (e.g., analytics or social media integrations).
You can manage your cookie preferences at any time through your browser settings or our cookie management tool (if available). For detailed information about the types of cookies we use, their purpose, and how you can control them, please refer to our Cookie Policy available on our website.
10.0 Marketing Communications
As a data subject whose personal information is processed by Ello Group, you have the right to withdraw your consent to receive marketing communications at any time. You can exercise this right by contacting us using the details provided in the Contact section of this Privacy Notice.
Please note that withdrawing consent for marketing communications does not affect our obligation to send you service-related messages. These may include updates to our Privacy Notice, Terms and Conditions, or other legally required notifications.
Our website may, from time to time, contain links to the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these external websites, please be aware that they operate under their own privacy policies. Ello Group does not accept any responsibility or liability for the privacy practices of these third-party sites, and we encourage you to review their policies before submitting any personal data.
11.0 CHANGES TO OUR PRIVACY NOTICE
We may change this Privacy Notice from time to time.
If we make significant changes in the way we treat your personal information, or to the Privacy Notice, we will make that clear on our websites or by email, so that you are able to review the changes.
If you wish to alter your Privacy settings or opt-out, you are able to do this by contacting us using the details in the ‘Contact’ section.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].
You can also complain to the relevant supervisory authority if you are unhappy with how we have used your data.
For UK residents:
Please come and speak to us first, if you are still unhappy you can then contact the
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk
For non-UK residents:
You need to refer to your National Supervisory Authority for details on how and where to submit your complaint.
