The below processors process data on our behalf so that we can provide the relevant service to you.
| Name of Processor | Location | Purpose | Relationship | Taste Marketing (tastecard and Coffee Club) | Simard Ltd (gourmet society) | hi-life Diners Club (hi-life) | Vue | Further Notes |
| Memset | UK | Data Centre | Processor |
| x |
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| AWS | Republic of Ireland | Data Centre | Processor | x | x | x | x |
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| Salesforce | UK | Customer Relationship Management Software | Processor | x | x |
| x |
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| Microsoft | UK | Storage facility, emails | Processor | x | x | x | x |
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| Fivetran | EEA | Connector from Salesforce to Data Warehouse | Processor | x | x | x | x |
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| Snowflake | EEA | Data Warehousing | Processor | x | x | x | x |
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| Tag Systems Ltd | UK | External fulfilment and dispatch | Processor | x | x |
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| Jungle IT | UK | IT Operation, Delivery and Security Support | Processor | x | x | x | x | We do not transfer data to them, but they will have access to provide the services to us. |
| Fantastic Cloud Solutions | UK | IT Back Up and DR | Processor | x | x | x | x |
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| CACI | UK | Profiling services | Processor | x | x |
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| TrustPilot | EEA | Customer feedback tool | Processor | x | x |
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| Corporate Partners that have referred you to us | Various | For reporting and validation purposes | Joint Controllers | x | x | x | x |
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| Consultants | Various | To provide business improvements | Joint Controllers | x | x | x | x | Consultants may not always have access to information. This will depend on the purpose of the consultancy |
| Zuora | EEA | Subscription Management | Processor | x | x | x |
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| UK | To provide directed content and digital ads | Joint Controllers | x | x | x |
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| Iterable | US | Outbound email communication platform | Processor | x | x |
| x |
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| Couriers | UK | To deliver physical products | Processor | x | x | x | x |
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| Shopify | US | E-Commerce for VuePass, VuePromo and tastecard gifting | Controller | x |
|
| x |
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| Sufio | EEA | Invoicing platform | Processor |
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| x |
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| Okta | EEA | ID management tool Auth0 | Processor | x | x | x |
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| Conga | EEA | Letter templates | Processor | x | x | x |
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| Validity | US | Database cleanse | Processor | x | x |
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| Meta | UK | To exclude customers from directed content and digital ads | Processor | x | x |
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| Mimecast | UK | Email security service | Processor | x | x | x | x |
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| Airbyte | EEA | Data connector | Processor | x | x | x | x |
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| Firetext | UK | SMS provider | Processor | x |
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| Digioh | US | Data Capture, Preference management | Processor | x | ||||
| SurveyMonkey | EEA | Surveys/Forms | Processor | x | x |
The below are partners or suppliers which we use where you will be redirected to their site for you to enter your details in. By doing this you will be subject to their privacy statement and terms.
| Name of Processor | Location | Purpose | Relationship | Taste Marketing (tastecard and Coffee Club) | Simard Ltd (gourmet society) | hi-life Diners Club (hi-life) | Vue | Further Notes |
| JP Morgan (Chasepaymentech) | UK | Payment Provider | Processor | x | x | x |
| In addition to current UK/EU Data Protection laws and regulations, the processing is subject to additional laws and regulations such as and not limited to anti-Money Laundering, Know-Your-Customers (KYC) and Fraud. |
| Stripe Payments Europe Limited | Republic of Ireland | Payment Provider | Processor | x | x | x | x | In addition to current UK/EU Data Protection laws and regulations, the processing is subject to additional laws and regulations such as and not limited to anti-Money Laundering, Know-Your-Customers (KYC) and Fraud. |
| Benefit Providers | Various | They will provide some of the benefits (e.g. theatre tickets etc) | Joint Controllers | x | x | x |
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| Vue Services Limited | UK | Where it is necessary to fulfil your order for VuePass products and services or any query that you have in relation to those products and services | Joint Controllers |
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| x |
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| Usertesting.com | Worldwide | Customer testing and feedback tool | Controller and Processor | x | x | x |
| Data at rest is stored within the EEA. |
